FAQ
Ordering
What countries does Conceptu Home ship to?
We currently only shipping within Hong Kong.
We currently only shipping within Hong Kong.
Can I cancel or make changes to my order?
We begin preparing your order shortly after it is placed.
This being so, we cannot guarantee that a change or cancellation
can be made once your order is confirmed.
To find out if a change or cancellation is possible,
please contact us at our instant message service
or info@conceptu.org within 24 hours once order had been placed.
What forms of payment are accepted?
We accept Visa, MasterCard, Amex & Paypal.
We accept Visa, MasterCard, Amex & Paypal.
Does Conceptu Home offer gift wrapping and could I add a gift note to my order?
We currently do not offer gift wrapping. We do however have the option of
including a personalized gift note in your order.
Please contact us at our instant message service or at info@conceptu.org.
Where can I buy Conceptu Home products in-store?
While we are building our network of stockists and partners, at the moment
While we are building our network of stockists and partners, at the moment
our products are currently only available online.
Subscribe to our newsletter to stay updated on upcoming events.
Shipping & Returns
How do I track a package?
Once we receive goods from our brands, we will package your whole order
Once we receive goods from our brands, we will package your whole order
and send you a shipment email with tracking information.
Where is my shipment coming from?
All shipment is all checked, packaged and shipped from Hong Kong.
All shipment is all checked, packaged and shipped from Hong Kong.
Communication
How can I keep up with what's happening at Conceptu Home?
You can join the Conceptu Home Newsletter mailing list by signing up for our email updates or following us on social media.
You can join the Conceptu Home Newsletter mailing list by signing up for our email updates or following us on social media.
To do so, click on the links in the footer.
How do I unsubscribe from Conceptu Home Emails?
To unsubscribe from a Conceptu Home email, you can always click
To unsubscribe from a Conceptu Home email, you can always click
the "unsubscribe" button in the bottom of any email you receive.
If you are have any issue, please do not hesitate to contact us at info@conceptu.org.
Additional Business Opportunities
Does Conceptu Home offer corporate and personalised gift,
baby shower or wedding favours?
We offer personalised service to your corporate or private events.
All product and packaging will be still under our sustainable philosophy
and deliveries can be arranged to suit your schedule.
Please contact us at info@conceptu.org or WhatsApp us at (+852) 65978401.
Does Conceptu Home offer wholesale or B2B sales?
If you are corporate clients and would like to learn more about using
our products or services,
please contact us at info@conceptu.org or whatsapp us at (+852) 65978401.
